Help Desk & Field Services

Field Services

Colocation managed services is a model that allows businesses to outsource the management and maintenance of their IT infrastructure to a data center or managed services provider, rather than managing it in-house. These services can be customized to meet the specific needs of businesses’ server, storage, and network infrastructure and can offer a wide range of services.

When businesses opt for colocation services, they do not have to purchase and maintain their own server and network equipment, thanks to the hardware provisioning and maintenance services provided by the data center or MSP. Additionally, through network management services, the security and performance of network connections are ensured, while monitoring and support services continuously monitor the performance of servers and networks and swiftly resolve issues.

Security services ensure the implementation and management of security measures necessary to protect businesses’ data, while backup and disaster recovery services allow businesses to back up their data and minimize data loss in case of a disaster. Compliance and reporting services ensure businesses’ compliance with industry regulations and provide regular reports on infrastructure performance.

Hardware Provisioning and Maintenance: Procurement, installation, and maintenance of servers, storage devices, and network equipment.
Network Management: Managing network connectivity, bandwidth allocation, and security at the colocation facility.
Security Services: Implementation and management of security measures such as firewalls, intrusion detection systems, and physical security.
Monitoring and Support: Monitoring server and network performance, providing technical support, and troubleshooting.
Backup and Disaster Recovery: Implementation of backup solutions and creation of disaster recovery plans to ensure data protection and business continuity.
Compliance and Reporting: Ensuring compliance with industry regulations and providing regular reports on infrastructure performance and security.

Technician Dispatch and Rapid Response

Evaluate customer requests and issues instantly to dispatch the most suitable technician and resolve problems through rapid intervention in emergencies.